Refund policy

ELECTRO LITE — RETURN & REFUND POLICY

Last updated: August 2026

1. RIGHT OF WITHDRAWAL

Under Article L.221-18 of the French Consumer Code, customers purchasing online generally have 14 calendar days from the date they receive their order to exercise their statutory right of withdrawal, without having to provide a reason.

In addition to this statutory right, ELECTRO LITE offers an extended 30-calendar-day return period, subject to the conditions below.

The withdrawal right might not apply to products that have been opened or unsealed after delivery and cannot be returned for health or hygiene reasons. It may also not apply to goods that are liable to deteriorate or expire rapidly. French government guidance

2. RETURN CONDITIONS

To qualify for a return, the product must:

  • Be unopened, unused and in its original condition
  • Remain in its original sealed packaging
  • Show no signs of damage, alteration or improper storage
  • Be returned with all products included in the original order
  • Be the subject of a return request within 30 calendar days of delivery

For health and safety reasons, we cannot accept opened, unsealed or partially consumed products unless they arrived defective, damaged or incorrect.

Products that do not meet these conditions may be refused and returned to the customer at their expense.

3. HOW TO REQUEST A RETURN

To request a return:

  1. Contact us at contact@electrolite.com
  2. Include your order number and the reason for your return
  3. Wait for our team to provide return instructions and the return address
  4. Pack the products securely in their original packaging
  5. Send the parcel using a tracked shipping service
  6. Keep your proof of shipment until your refund has been completed

Please do not send a return without contacting us first.

4. RETURN SHIPPING COSTS

Return shipping costs are normally the customer’s responsibility.

ELECTRO LITE will cover reasonable return shipping costs when:

  • The product arrived damaged or defective
  • The wrong product was delivered
  • The order was incomplete
  • The issue was caused by an error on our part

Original expedited or premium shipping charges are not refundable beyond the cost of our least expensive standard delivery option.

5. REFUNDS

Once your return has been received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

For a statutory withdrawal, the refund will be processed within the legally required period. We may withhold reimbursement until we have received the returned products or you provide proof that they have been sent back.

Where applicable, the refund includes:

  • The price paid for the returned products
  • The original standard delivery cost

Return shipping costs and additional premium-delivery charges are not normally refundable.

6. NON-RETURNABLE PRODUCTS

We cannot accept returns for:

  • Opened, unsealed or partially consumed products
  • Products returned without their original packaging
  • Products damaged through misuse or improper storage
  • Products returned after the applicable return period
  • Products that are liable to deteriorate or expire rapidly
  • Gift cards or other non-refundable items, where applicable

This exclusion does not affect your rights when a product arrives damaged, defective, incorrect or otherwise fails to comply with applicable consumer law.

7. DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order as soon as it arrives.

If a product is damaged, defective, missing or incorrect, contact us promptly—ideally within 48 hours of delivery—at contact@electrolite.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label

Depending on the circumstances, we may offer a replacement, reshipment or refund.

The suggested 48-hour notification period does not limit any mandatory rights or legal guarantees available to you.

8. EXCHANGES

ELECTRO LITE does not currently offer direct exchanges.

If you would like a different product or flavour:

  1. Request a return according to this policy
  2. Place a new order through our website

9. CUSTOMER SUPPORT

For questions about returns or refunds, contact:

Email: contact@electrolite.com

10. CONSUMER MEDIATION

If a dispute cannot be resolved directly with our customer support team, eligible consumers may contact the consumer mediator appointed by ELECTRO LITE, in accordance with Article L.612-1 of the French Consumer Code.

The former European Online Dispute Resolution platform should not appear in the policy because it was discontinued on 20 July 2025. European Commission

This policy supplements, and does not limit, any mandatory consumer rights provided under applicable law. ELECTRO LITE may update this policy from time to time. The version applicable to an order is the version published when the order was placed.