Privacy policy

PRIVACY POLICY

Last updated: August 24, 2026

ELECTRO LITE operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a personalized shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use the Services, place an order, complete another transaction or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services and where you live, we may collect the following categories of information:

Contact information

  • Full name
  • Billing address
  • Shipping address
  • Telephone number
  • Email address

Payment information

  • Payment method
  • Payment confirmation
  • Billing details
  • Transaction details

Payment card and banking information may be collected and processed directly by Shopify or our payment service providers. ELECTRO LITE does not necessarily have direct access to complete payment card details.

Account information

  • Username and password
  • Account preferences
  • Saved settings
  • Security information

Order and transaction information

  • Products viewed
  • Products added to your cart
  • Products purchased, returned or cancelled
  • Order history
  • Shipping and tracking information

Communications

We collect the information you provide when contacting customer support, submitting a request, participating in a survey or communicating with us by another method.

Device and usage information

We may collect:

  • IP address
  • Browser type
  • Device information
  • Network information
  • Unique identifiers
  • Pages viewed
  • Dates and times of visits
  • Interactions with the Services

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or otherwise provide information
  • Automatically through cookies and similar technologies when you use the Services
  • From Shopify and service providers acting on our behalf
  • From payment, delivery, analytics, advertising and marketing partners
  • From other third parties where permitted by law

3. HOW WE USE PERSONAL INFORMATION

Providing and improving the Services

We use personal information to:

  • Process payments and orders
  • Arrange shipping and delivery
  • Send order and tracking notifications
  • Manage customer accounts
  • Process returns and refunds
  • Respond to customer service requests
  • Remember customer preferences
  • Improve our website, products and shopping experience
  • Recommend relevant products, where permitted

Marketing and advertising

With your consent where required, we may use personal information to:

  • Send promotional emails or SMS messages
  • Present advertisements for ELECTRO LITE products
  • Measure the effectiveness of our marketing
  • Personalize advertising based on your interactions with our store

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in each message.

Security and fraud prevention

We use personal information to:

  • Authenticate accounts
  • Maintain a secure checkout experience
  • Detect and prevent fraudulent or illegal activity
  • Investigate suspicious transactions
  • Protect our customers, business and Services

Communication

We use your information to respond to questions, provide customer support and communicate important information concerning your account or orders.

Legal compliance

We may process personal information to:

  • Meet legal, accounting and tax obligations
  • Respond to valid legal or governmental requests
  • Establish, exercise or defend legal claims
  • Enforce our terms and policies
  • Investigate potential violations

4. LEGAL BASES FOR PROCESSING

Where the UK GDPR or EU GDPR applies, we process personal information on one or more of the following legal bases:

  • Performance of a contract: to process your order, payment, delivery, return or customer account
  • Consent: for certain cookies, marketing communications and personalized advertising
  • Legal obligation: to comply with accounting, tax, consumer-protection and other legal requirements
  • Legitimate interests: to operate and improve our business, prevent fraud, secure the Services and provide effective customer support, provided those interests do not override your rights

You may withdraw your consent at any time. This will not affect processing carried out lawfully before consent was withdrawn.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels and similar technologies to:

  • Operate essential website functions
  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Prevent fraud
  • Measure advertising
  • Personalize content or advertising, where permitted

Where required, non-essential cookies will only be activated after you provide consent through our cookie banner.

You can manage your preferences through the cookie settings available on our website or through your browser settings.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

  • Shopify
  • Payment processors
  • Shipping and fulfilment providers
  • Customer-support providers
  • Website hosting and cloud-storage providers
  • Analytics providers
  • Marketing and advertising partners
  • Professional advisers, such as accountants, lawyers and insurers
  • Governmental or legal authorities where required by law
  • A buyer or successor in connection with a merger, acquisition, restructuring or sale of the business

We may also disclose information when you request or authorize us to do so.

Our service providers are only permitted to process personal information for the purposes for which it was provided and subject to applicable contractual and legal protections.

7. SHOPIFY

Our Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide and improve its platform.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your country of residence.

Shopify may also process certain information as an independent controller when providing enhanced platform or advertising services.

For more information, consult the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

8. THIRD-PARTY WEBSITES

The Services may contain links to websites or platforms operated by third parties.

We do not control and are not responsible for the privacy, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

The inclusion of a third-party link does not necessarily imply that ELECTRO LITE endorses that website, platform or its operators.

9. CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect personal information from anyone below the applicable age of legal consent.

If you are a parent or legal guardian and believe that a child has provided us with personal information, contact us so that we can review and delete the information where appropriate.

We do not knowingly sell or share the personal information of anyone under 16 for targeted advertising.

10. DATA SECURITY

We use reasonable organizational and technical safeguards designed to protect personal information.

However, no security system or method of electronic transmission is completely secure. We cannot guarantee absolute security and recommend that you do not send sensitive information through unsecured channels.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services
  • Process and document transactions
  • Maintain customer accounts
  • Comply with legal, accounting and tax obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements and policies

Retention periods depend on the nature of the information, why it was collected and applicable legal requirements.

12. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of certain processing
  • Object to certain processing
  • Receive certain information in a portable format
  • Withdraw consent
  • Opt out of direct marketing
  • Submit a complaint to a data-protection authority

These rights are not absolute and may be limited by applicable law.

We may need to verify your identity before processing a request. You may also appoint an authorized representative where permitted by law.

To exercise your rights, contact us at contact@electrolite.com.

13. MARKETING PREFERENCES

You can unsubscribe from promotional emails by using the unsubscribe link included in our messages.

Even if you unsubscribe from marketing, we may continue sending non-promotional communications concerning:

  • Your orders
  • Shipping and delivery
  • Returns and refunds
  • Security notices
  • Changes affecting your account or the Services

14. INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored or processed outside your country of residence.

Where information is transferred outside the European Economic Area or the United Kingdom, we use recognized safeguards where required, such as:

  • An adequacy decision
  • European Commission Standard Contractual Clauses
  • A legally recognized UK transfer mechanism
  • Another valid transfer mechanism permitted by law

15. COMPLAINTS

If you have a concern about how we process your personal information, please contact us first at contact@electrolite.com.

If you are not satisfied with our response, you may have the right to submit a complaint to your local data-protection authority.

Customers in France may contact the Commission Nationale de l’Informatique et des Libertés — CNIL.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our practices, Services or legal obligations.

When we make changes, we will publish the revised policy on this website, update the “Last updated” date and provide additional notice where required by law.

17. CONTACT

For questions about this Privacy Policy or to exercise your privacy rights, contact:

ELECTRO LITE
Email: contact@electrolite.com

Avant publication, vérifie que l’adresse email existe et ajoute l’identité juridique ainsi que l’adresse complète de l’entreprise. Dans Shopify, configure aussi la bannière de cookies via Settings → Customer privacy, car la politique seule ne remplace pas la gestion du consentement. Shopify précise également que son modèle automatique doit être adapté aux traitements réels et aux bases légales utilisées. Documentation officielle Shopify