Contact information
CONTACT US
📧 Email: contact@electroliteofficial.com
CUSTOMER SUPPORT
Contact our team if you have questions about:
- An existing order — Please include your order number
- Shipping or tracking — We will help you locate your order
- Returns or refunds — Review our Return Policy or contact us directly
- Our products — Ask us about flavours, ingredients, caffeine content or recommended use
Our team aims to respond within 24–48 business hours.
CONSUMER MEDIATION
In accordance with Article L.612-1 of the French Consumer Code, if a dispute cannot be resolved directly with our customer support team, eligible consumers may use the services of an appointed consumer mediator free of charge.
The former European Online Dispute Resolution platform should not be included because it was permanently discontinued on July 20, 2025. European Commission
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